Introducing Customerless Coupons for The Return!

Turn Return Traffic into New Customers

Supercharge your marketing with our new Customerless Coupon feature! An extension of ‘The Return’, this tool lets you convert product return drop-offs into first-time dry-cleaning customers.

When a non-customer completes a return at your store, SPOT can automatically print a branded "welcome" coupon for them to use on their first order. It's a seamless way to introduce your services and turn a one-time visit into a long-term customer relationship.

Learn more about Customerless Coupons →

Introducing Required Payment on File for SMS Route Requests

Secure Your Route Payments Automatically

Now you can ensure customers have a valid payment method on file before scheduling a route visit via SMS. This feature adds guardrails for both prompted (Interactive Route Reminders) and unprompted ("pickup" keyword) requests, helping to prevent unpaid orders and reduce A/R traffic.

When enabled, the system checks for an active credit card or house account. If none is found, a customizable SMS is sent to the customer, guiding them to add a payment method before their pickup is scheduled. You have full control to enforce this rule or allow the pickup to proceed while still notifying the customer.

Learn more about setting up payment requirements →

Introducing More Power to Your Promotions: Coupon Override!

Create Unstoppable Coupon Combinations

Gain complete control over your marketing with the new "Combine All Coupons Override" setting. This powerful feature lets you select specific coupons that can always be combined with others, ignoring standard exclusion rules. Want to let customers stack a "Welcome Discount" with a "Free Shirt" offer? Now you can! This flexibility allows you to create more compelling promotions to attract new customers and reward loyal ones.

Setup > Program Configuration > Company > Mark-In Settings > Coupons > Your Coupon > Combine All Coupons Override > Turn ON

Introducing An Upgraded Reports Gallery in Connect

Find the Data You Need, Faster

We've redesigned the Reports Gallery in Connect to make business analysis quicker and more intuitive. With new filters, a powerful search bar, and a dedicated "Favorites" toggle, you can instantly access the reports that matter most to you. Spend less time searching and more time making data-driven decisions to grow your business.

And Even More Improvements...

• New Recent Activity Tab: We've added a dedicated tab on the dashboard to give you one-click access to reprint recent invoices, visits, and receipts, speeding up counter operations.

• Clearer Customer Messaging: New, friendlier notifications for customers who try to sign up for route service from an address outside your delivery area, creating a better brand experience from the start.

Introducing Recommerce for The Return: Turn Returns into Revenue!

A New Opportunity in Sustainable Fashion

Go beyond standard returns and enter the world of Recommerce! This powerful extension of The Return allows you to identify high-quality returned garments, list them for sale, and become a key part of the circular economy. Instead of just processing a return, you can now create a new sale.

The workflow is simple: your staff can designate eligible items for Recommerce, take a high-quality photo right in Connect, and hold the item in inventory. When it sells on the Recommerce platform, you'll receive a notification to print a shipping label and send the garment to its new owner. This isn't just a feature; it's a new business opportunity that adds a revenue stream with minimal overhead.

Learn more about the Recommerce Process →

And More Key Updates...

• Advanced Marketing Tracking: You can now track the "Marketing Source" for new customers who sign up online. By using UTM parameters in your marketing links (e.g., from Google or email campaigns), you can see exactly which campaigns are driving new business, giving you clear insight into your marketing ROI.

• Flexible "Date Range" Coupons: A new coupon setting allows for "Single Use – Date Range" redemptions. This lets you create powerful promotions that customers can use once per defined period, such as once a month or once a quarter, driving consistent repeat business.

• Frequent Buyer Program Enhancements: We've improved the Frequent Buyer (FB) rewards system with support for longer, more descriptive program names and enhanced point-tracking accuracy across the system.

Introducing R4 - The Return functionality into SPOT and Connect!

What is “The Return?”

Our partnership with ‘The Return’ was designed to help dry cleaners expand into the retail garment return market by leveraging existing P.O.S. technology to accept and process returns at designated hub locations.

Simply put, this integration opens up a new revenue stream for your business, allowing you to capitalize on an additional market with minimal infrastructure changes.

To ensure your operation is eligible to participate in “The Return”, please contact Mike Nesbit at (832)928-6325

Processing returns at a Sub Location

Processing returns at a Hub Location