# SPOT Online Help

> Knowledge base documentation for SPOT Online Help.

## v1

- [Feature Updates](https://help.spotpos.com/docs/release-notes.md)
- [Activity Log](https://help.spotpos.com/docs/activity-log.md)
- [Adding a New Customer](https://help.spotpos.com/docs/adding-a-new-customer.md)
- [Cash Drawer](https://help.spotpos.com/docs/cash-drawer.md)
- [Connect Tag Printing](https://help.spotpos.com/docs/connect-tag-printing.md)
- [Delivery Tab on Customer View](https://help.spotpos.com/docs/delivery-tab-on-customer-view.md)
- [Detail](https://help.spotpos.com/docs/detail.md)
- [Internal Messaging](https://help.spotpos.com/docs/internal-messaging.md)
- [Help Center](https://help.spotpos.com/docs/help-center.md)
- [Install Print Manager](https://help.spotpos.com/docs/install-print-manager.md)
- [Merchandise](https://help.spotpos.com/docs/merchandise.md)
- [Multi-Customer Stop Sign-up Link](https://help.spotpos.com/docs/multi-customer-stop-sign-up-link.md)
- [Quick](https://help.spotpos.com/docs/quick.md)
- [Search](https://help.spotpos.com/docs/connectsearch.md)
- [Selling Subscriptions](https://help.spotpos.com/docs/selling-subscriptions.md)
- [Time Clock](https://help.spotpos.com/docs/time-clock.md)
- [User Management](https://help.spotpos.com/docs/user-management.md)
- [Get started with A/R](https://help.spotpos.com/docs/get-started-with-ar.md)
- [AR Billing Groups](https://help.spotpos.com/docs/ar-billing-groups.md)
- [AR Company Settings](https://help.spotpos.com/docs/ar-company-settings.md)
- [Customer View Settings](https://help.spotpos.com/docs/customer-view-settings.md)
- [Removing an AR Payment](https://help.spotpos.com/docs/removing-an-ar-payment.md)
- [Send statements, invoices, & receipts](https://help.spotpos.com/docs/send-statements-invoices-receipts.md)
- [Single and Batch A/R Payments](https://help.spotpos.com/docs/single-and-batch-ar-payments.md)
- [Statement Templates](https://help.spotpos.com/docs/statement-templates.md)
- [Getting Started with Credit Cards](https://help.spotpos.com/docs/getting-started-with-credit-cards.md)
- [Credit Card Processing](https://help.spotpos.com/docs/credit-card-processing.md)
- [Adding New Credit Cards](https://help.spotpos.com/docs/adding-new-credit-cards.md)
- [PCI Compliance Information](https://help.spotpos.com/docs/pci-compliance-information.md)
- [Getting Started with Gift Cards](https://help.spotpos.com/docs/getting-started-with-gift-cards.md)
- [Changing a Customer to Tax Exempt Status](https://help.spotpos.com/docs/changing-a-customer-to-tax-exempt-status.md)
- [Finding a Customer's Tax Rate](https://help.spotpos.com/docs/finding-a-customers-tax-rate.md)
- [Get started with Amazon Alexa](https://help.spotpos.com/docs/get-started-with-amazon-alexa.md)
- [Get Started with API](https://help.spotpos.com/docs/get-started-with-api.md)
- [Click-To-Redeem Auto Coupons](https://help.spotpos.com/docs/click-to-redeem-auto-coupons.md)
- [Learn more about coupons](https://help.spotpos.com/docs/learn-more-about-coupons.md)
- [Get Started with CustomerConnect](https://help.spotpos.com/docs/get-started-with-customerconnect.md)
- [Mobile App Default Assets](https://help.spotpos.com/docs/mobile-app-default-assets.md)
- [Customizing Your App](https://help.spotpos.com/docs/customizing-your-homepage.md)
- [Get started with CustomerConnect Mobile](https://help.spotpos.com/docs/get-started-with-customerconnect-mobile.md)
- [Learn more about CustomerConnect Mobile](https://help.spotpos.com/docs/learn-more-about-mydrycleaner-mdc-mobile.md)
- [Deleting your Account](https://help.spotpos.com/docs/ccm-usersupport.md)
- [Use Locker Drop Off with CustomerConnect Mobile](https://help.spotpos.com/docs/use-locker-drop-off-with-customerconnect-mobile.md)
- ["On My Way" & "I Am Here" Functions](https://help.spotpos.com/docs/on-my-way-i-am-here-functions.md)
- [Batch Emails](https://help.spotpos.com/docs/batch-emails.md)
- [Emails and SPOT](https://help.spotpos.com/docs/emails-and-spot.md)
- [OTS Token list](https://help.spotpos.com/docs/ots-token-list.md)
- [OTS Coupon Import](https://help.spotpos.com/docs/ots-coupon-import.md)
- [Get started with OTS](https://help.spotpos.com/docs/get-started-with-ots.md)
- [Require CCOF For Route Visit Requests](https://help.spotpos.com/docs/require-ccof-for-route-visit-requests.md)
- [Batch SMS](https://help.spotpos.com/docs/batch-sms.md)
- [SMS/Email Document Template Editing Guide](https://help.spotpos.com/docs/smsemail-document-template-editing-guide.md)
- [Interactive messaging](https://help.spotpos.com/docs/interactive-messaging.md)
- [Inbound Automated SMS Functions](https://help.spotpos.com/docs/inbound-automated-sms-functions.md)
- [New Customer SMS Signup](https://help.spotpos.com/docs/new-customer-sms-signup.md)
- [Get started with SMS](https://help.spotpos.com/docs/get-started-with-sms.md)
- [Spot Master Twilio Account FAQ](https://help.spotpos.com/docs/spot-master-twilio-account-faq.md)
- [Find Your Token List](https://help.spotpos.com/docs/find-your-token-list.md)
- [Bulkiness/Slot Occupancy Settings](https://help.spotpos.com/docs/bulkinessslot-occupancy-settings.md)
- [Get started with conveyors](https://help.spotpos.com/docs/get-started-with-conveyors.md)
- [Pickup Receipt Email/SMS](https://help.spotpos.com/docs/pickup-receipt-sms.md)
- [Send Customer Comments to the Conveyor Software](https://help.spotpos.com/docs/send-customer-comments-to-the-conveyor-software.md)
- [Conveyor Filters](https://help.spotpos.com/docs/conveyor-filters.md)
- [SPOT Basic Hardware.](https://help.spotpos.com/docs/spot-basic-hardware.md)
- [Get started with Cash Drawers](https://help.spotpos.com/docs/get-started-with-cash-drawers.md)
- [Scanner and Barcode Types](https://help.spotpos.com/docs/scanner-and-barcode-types.md)
- [Get started with invoice printers](https://help.spotpos.com/docs/get-started-with-invoice-printers.md)
- [Report Printer](https://help.spotpos.com/docs/report-printer.md)
- [Invoice Printer](https://help.spotpos.com/docs/invoice-printer.md)
- [Tag Printer](https://help.spotpos.com/docs/tag-printer.md)
- [Zebra Printer](https://help.spotpos.com/docs/zebra-printer.md)
- [Zebra GX420t](https://help.spotpos.com/docs/zebra-gx420t.md)
- [SPOTScan](https://help.spotpos.com/docs/spotscan.md)
- [SPOTWeb Overview](https://help.spotpos.com/docs/spotweb-overview.md)
- [Customer-Specific Notifications](https://help.spotpos.com/docs/customer-specific-notifications.md)
- [Get started with alerts](https://help.spotpos.com/docs/get-started-with-alerts.md)
- [How to Issue or Revoke a Cash Credit](https://help.spotpos.com/docs/cash-credit-how-to-issue-or-revoke-a-cash-credit.md)
- [Get started with Connect Mobile](https://help.spotpos.com/docs/get-started-with-connect-mobile.md)
- [Merging Customers](https://help.spotpos.com/docs/merging-customers.md)
- [Learn more about customer referrals](https://help.spotpos.com/docs/learn-more-about-customer-referrals.md)
- [Get started with Customer View](https://help.spotpos.com/docs/get-started-with-customer-view.md)
- [Get started with Dashboard](https://help.spotpos.com/docs/get-started-with-dashboard.md)
- [Upgrade SPOT Routes](https://help.spotpos.com/docs/upgrade-spot-routes.md)
- [Changing a Customer's Stop-Type](https://help.spotpos.com/docs/changing-a-customers-stop-type.md)
- [Get started with Delivery Connect](https://help.spotpos.com/docs/get-started-with-delivery-connect.md)
- [Live View](https://help.spotpos.com/docs/live-view.md)
- [Route Plans](https://help.spotpos.com/docs/route-plans.md)
- [Service Plans](https://help.spotpos.com/docs/service-plans.md)
- [Stops Setup](https://help.spotpos.com/docs/stops-setup.md)
- [Zones](https://help.spotpos.com/docs/zones.md)
- [Managing Holiday Route Rules](https://help.spotpos.com/docs/managing-holiday-route-rules.md)
- [Get started with Delivery Connect Mobile](https://help.spotpos.com/docs/get-started-with-delivery-connect-mobile.md)
- [Using Delivery Connect Mobile](https://help.spotpos.com/docs/using-delivery-connect-mobile.md)
- [Assignable Bags and Bag Options](https://help.spotpos.com/docs/assignable-bags-and-bag-options.md)
- [Delivery Connect Mobile Locker Setup](https://help.spotpos.com/docs/delivery-connect-mobile-locker-setup.md)
- [Enabling En-Route Pickup Requests](https://help.spotpos.com/docs/enabling-en-route-pickup-requests.md)
- [Fixing Too Many SQL Variables error](https://help.spotpos.com/docs/fixing-too-many-sql-variables-error.md)
- [Add a Delivery Fee](https://help.spotpos.com/docs/add-a-delivery-fee.md)
- [Revoking a License](https://help.spotpos.com/docs/revoking-a-license.md)
- [Manager and store information](https://help.spotpos.com/docs/manager-and-store-information.md)
- [Get started with File Manager](https://help.spotpos.com/docs/get-started-with-file-manager.md)
- [Help Menu](https://help.spotpos.com/docs/help-menu.md)
- [Support Portal Permissions](https://help.spotpos.com/docs/support-portal-permissions.md)
- [Creating a Holiday Schedule](https://help.spotpos.com/docs/creating-a-holiday-schedule.md)
- [Assigning a Holiday Schedule](https://help.spotpos.com/docs/assigning-a-holiday-schedule.md)
- [Get started with Hotels](https://help.spotpos.com/docs/get-started-with-hotels.md)
- [Get started with HSLs and ItemTracs](https://help.spotpos.com/docs/get-started-with-hsls-and-itemtracs.md)
- [Get started with Inventory](https://help.spotpos.com/docs/get-started-with-inventory.md)
- [Cash Rounding](https://help.spotpos.com/docs/cash-rounding.md)
- [Un-Racking an Invoice](https://help.spotpos.com/docs/un-racking-an-invoice.md)
- [Get started with Issue Manager](https://help.spotpos.com/docs/get-started-with-issue-manager.md)
- [Get started with Lots (Lot Manager)](https://help.spotpos.com/docs/get-started-with-lots-lot-manager.md)
- [Alerts](https://help.spotpos.com/docs/notification-center-alerts.md)
- [Get started with the Notification Center](https://help.spotpos.com/docs/get-started-with-the-notification-center.md)
- [Order Process & Settings](https://help.spotpos.com/docs/order-process-settings.md)
- [Detail](https://help.spotpos.com/docs/ordered-process-detail.md)
- [Quick](https://help.spotpos.com/docs/ordered-process-quick.md)
- [Rack](https://help.spotpos.com/docs/order-process-rack.md)
- [Get started with Assisted Assembly](https://help.spotpos.com/docs/get-started-with-assisted-assembly.md)
- [Get started with Price Tables](https://help.spotpos.com/docs/get-started-with-price-tables.md)
- [Setting Up Wash & Fold](https://help.spotpos.com/docs/setting-up-wash-fold.md)
- [Incremental Brands](https://help.spotpos.com/docs/incremental-brands.md)
- [Get started with ProductionTrac](https://help.spotpos.com/docs/get-started-with-productiontrac.md)
- [Get started with Quick Reports](https://help.spotpos.com/docs/get-started-with-quick-reports.md)
- [Get started with Routes](https://help.spotpos.com/docs/get-started-with-routes.md)
- [Get started with Scheduled Tasks](https://help.spotpos.com/docs/get-started-with-scheduled-tasks.md)
- [Get started with SOS](https://help.spotpos.com/docs/get-started-with-sos.md)
- [Get started with SPOTQuery](https://help.spotpos.com/docs/get-started-with-spotquery.md)
- [Get started with Subscriptions](https://help.spotpos.com/docs/get-started-with-subscriptions.md)
- [Managing Subscriptions](https://help.spotpos.com/docs/managing-subscriptions.md)
- [Selling Subscriptions](https://help.spotpos.com/docs/subscription-selling-subscriptions.md)
- [Get started with Time Clock](https://help.spotpos.com/docs/get-started-with-time-clock.md)
- [Time Clock: ADP](https://help.spotpos.com/docs/time-clock-adp.md)
- [Updating Citrix and SPOTLauncher to Latest Version](https://help.spotpos.com/docs/updating-to-latest-version.md)
- [Report: Coupons Summary - OTS](https://help.spotpos.com/docs/report-coupons-summary-ots.md)
- [Report: Customer Rewards Programs - Expired](https://help.spotpos.com/docs/report-customer-rewards-programs-expired.md)
- [Report: Valet Report](https://help.spotpos.com/docs/report-valet-report.md)
- [Report: WriteOffs By Date](https://help.spotpos.com/docs/report-writeoffs-by-date.md)
- [Locker KPI's Report](https://help.spotpos.com/docs/locker-kpis-report.md)
- [KPI Report Breakdown](https://help.spotpos.com/docs/kpi-report-breakdown.md)
- [Reassignable Bag Report](https://help.spotpos.com/docs/reassignable-bag-report.md)
- [Report: Tax Assessed Summary](https://help.spotpos.com/docs/report-tax-assessed-summary.md)
- [Report: Tax Picked Up Summary](https://help.spotpos.com/docs/report-tax-picked-up-summary.md)
- [SMS Conversation Report](https://help.spotpos.com/docs/sms-conversation-report.md)
- [Report Finder](https://help.spotpos.com/docs/report-finder.md)
- [What are the Day-to-Day Reports?](https://help.spotpos.com/docs/what-are-the-day-to-day-reports.md)
- [R4 The Return - Customerless Coupon](https://help.spotpos.com/docs/r4-the-return-customerless-coupon.md)
- [R4 The Return - Recommerce Process](https://help.spotpos.com/docs/r4-the-return-recommerce-process.md)
- [Data Export Service](https://help.spotpos.com/docs/data-export-service.md)
- [R4 The Return - Hub Store Process](https://help.spotpos.com/docs/r4-the-return-hub-store-process.md)
- [R4 The Return - Sub Store Process](https://help.spotpos.com/docs/r4-the-return-sub-store-process.md)
- [Xplor Insurance](https://help.spotpos.com/docs/xplor-insurance.md)
- [Xplor Spot User Conference 2026 Agenda](https://help.spotpos.com/docs/xplor-spot-user-conference-2026-agenda.md)
- [MetalProgetti Kiosk Pickup SMS/Email Tokens](https://help.spotpos.com/docs/metalprogetti-kiosk-pickup-smsemail-tokens.md)
- [SPOT Master Token Reference List](https://help.spotpos.com/docs/spot-master-token-reference-list.md)
- [Batch Email Token Reference](https://help.spotpos.com/docs/batch-email-token-reference.md)
- [Payment Receipt Email Token Reference List](https://help.spotpos.com/docs/payment-receipt-email-token-reference-list.md)
- [Pickup Not Paid Email Token Reference List](https://help.spotpos.com/docs/pickup-not-paid-email-token-reference-list.md)
- [Replace Printing Quick Visit or Detail Visit with Email Token Reference List](https://help.spotpos.com/docs/replace-printing-quick-visit-or-detail-visit-with-email-token-reference-list.md)
- [AR Payment Receipts Email Token Reference](https://help.spotpos.com/docs/ar-payment-receipts-email-token-reference.md)
- [Email Statement Invoices Token Reference](https://help.spotpos.com/docs/email-statement-invoices-token-reference.md)
- [Email Statement Token Reference](https://help.spotpos.com/docs/email-statement-token-reference.md)
- [Interceptor Email Notifier Detail Token Reference List](https://help.spotpos.com/docs/interceptor-email-notifier-detail-token-reference-list.md)
- [Interceptor Email Notifier Picked Up Token Reference List](https://help.spotpos.com/docs/interceptor-email-notifier-picked-up-token-reference-list.md)
- [Interceptor Email Notifier Racked Token Reference List](https://help.spotpos.com/docs/interceptor-email-notifier-racked-token-reference-list.md)
- [Locker Scheduled Task Token Reference List](https://help.spotpos.com/docs/locker-scheduled-task-token-reference-list.md)
- [Order View Individual Visit Token Reference](https://help.spotpos.com/docs/order-view-individual-visit-token-reference.md)
- [Declined CCOF Payment SMS Token Reference List](https://help.spotpos.com/docs/declined-ccof-payment-sms-token-reference-list.md)
- [Payment Receipt SMS Reference List](https://help.spotpos.com/docs/payment-receipt-sms-reference-list.md)
- [Pickup Not Paid SMS Reference List](https://help.spotpos.com/docs/pickup-not-paid-sms-reference-list.md)
- [Replace Printing Quick Visit or Detail Visit with SMS Token Reference List](https://help.spotpos.com/docs/replace-printing-quick-visit-or-detail-visit-with-sms-token-reference-list.md)
- [Interceptor SMS Notifier Detail Token Reference List](https://help.spotpos.com/docs/interceptor-sms-notifier-detail-token-reference-list.md)
- [Order View Individual Invoice Token Reference](https://help.spotpos.com/docs/order-view-individual-invoice-token-reference.md)
- [Order Delivered Task Token Reference List](https://help.spotpos.com/docs/order-delivered-task-token-reference-list.md)
- [Interceptor SMS Notifier Picked Up Token Reference List](https://help.spotpos.com/docs/interceptor-sms-notifier-picked-up-token-reference-list.md)
- [Interceptor SMS Notifier Racked Token Reference List](https://help.spotpos.com/docs/interceptor-sms-notifier-racked-token-reference-list.md)
- [Locker Scheduled Task Token Reference List](https://help.spotpos.com/docs/locker-scheduled-task-token-reference-list-1.md)
- [Order Ready Task Token Reference List](https://help.spotpos.com/docs/order-ready-task-token-reference-list.md)
- [Order Sold SMS Token Reference List](https://help.spotpos.com/docs/order-sold-sms-token-reference-list.md)
- [Order View Individual Invoice Token Reference](https://help.spotpos.com/docs/order-view-individual-invoice-token-reference-1.md)