---
title: "Inbound Automated SMS Functions"
slug: "inbound-automated-sms-functions"
updated: 2024-03-13T13:42:08Z
published: 2024-03-13T13:42:08Z
canonical: "help.spotpos.com/inbound-automated-sms-functions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.spotpos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbound Automated SMS Functions

The following tables describes the messaging that Spot's automated SMS Messaging Service will accept from customers, including solicited (OTS) and unsolicited (customer-initiated) interactions. SPOT will accept these messages, and multiple variations thereof. For instance, "Y", "Yes", "correct" may all be interpreted in a similar, context-sensitive manner. Spot will intelligently interpret customers' SMS communication to schedule stops, notify your staff of a customer visit, or add a pickup request to the next possible route manifest. Automated SMS Messaging Functions (Inbound) -- OTS Prompted

## Inbound: OTS Prompted

| OTS Message Type | Customer Response: Accepts/Agrees | Customer Response: Declines/Changes Mind |
| --- | --- | --- |
| Route Opt-in Daily (On-Demand) | - yes - yes pickup - yes visit - y - pickup - visit - do pickup - do visit | - undo - cancel - cancel pickup - cancel visit - do not pickup - do not visit - don't pickup - don't visit - no pickup - no visit - reverse |
| Route Opt-in Weekly (On-Demand) | - 1 - 2 - 3 - 4, etc. - sun - sunday - su - mon - monday - mo, etc. | - undo - cancel - cancel pickup - cancel visit - do not pickup - do not visit - don't pickup - don't visit - no pickup - no visit - reverse |
| Route Opt-out (Static) | - no - no pickup - no visit - n - cancel - cancel pickup - do not pickup - do not visit - don't - don't come - don't visit - don't pickup | - undo - pickup - visit - yes - yes pickup - yes visit - do pickup - do visit - reverse |
| Store On-My-Way | - 10 - 15 - 20 - 30 - on my way - on way - pickup - visit - will pickup - will visit - yes - yes pickup - will visit - yes visit - y | - undo - cancel - cancel pickup - cancel visit - no pickup - no visit - not coming - reverse |

## Inbound: Customer Initiated

| SMS Message Type | Customer Input | Notes |
| --- | --- | --- |
| Signup | signup | Customer-initiated signup for service. SPOT will respond to SMS with a link to your CustomerConnect site, allowing the sender to register as a new customer. Click here for important configuration information. |
| Route Opt-in (On-Demand) | - pickup - route - route pickup - route visit - visit - visit me - on demand - on demand pickup - on demand visit | The customer-initiated route visit request begins with one of the specified keywords (SMS Message Type) and continues as per the 'OTS Message/Route Opt-in Weekly' conversation. |
| Store On-My-Way | on my way | The customer-initiated route visit request begins with one of the specified keywords (SMS Message Type) and continues as per the 'OTS Message/Store On-My-Way' conversation. Note that this functionality will work only if the store's hours are correctly populated. Navigate to Setup > Location Information... > Hours of Operation |
| Curbside Pickup/Dropoff | - curbside - here - here space 2 - arrived | Customer-initiated interaction, indicating that the customer is 'curbside' at the store. SPOT will automatically check whether the customer has orders ready for pickup and handle accordingly. If yes, SPOT will respond to the customer SMS, "Do you wish us to bring [your orders] to you?" Note that SPOT will handle "here" responses which include "space #". Use this function for contactless customer pickups. |
| Order Status | - invoice status - invoices - invoices ready - order status - orders - orders ready - status |  |
| Delivery Request | - Deliver - Delivery | The customer-initiated route visit request begins with the Store Order Status outbound SMS and continues with a response from the customer with the keyword. This will create a 'visit request' and will be listed in the 'Visit Requests' tab. |
| Help | ? |  |