Inbound Automated SMS Functions

Route Opt-in Daily (On-Demand)

• yes

• yes pickup

• yes visit

• y

• pickup

• visit

• do pickup

• do visit

• undo

• cancel

• cancel pickup

• cancel visit

• do not pickup

• do not visit

• don't pickup

• don't visit

• no pickup

• no visit

• reverse

Route Opt-in Weekly (On-Demand)

• 1

• 2

• 3

• 4, etc.

• sun

• sunday

• su

• mon

• monday

• mo, etc.

• undo

• cancel

• cancel pickup

• cancel visit

• do not pickup

• do not visit

• don't pickup

• don't visit

• no pickup

• no visit

• reverse

Route Opt-out (Static)

• no

• no pickup

• no visit

• n

• cancel

• cancel pickup

• do not pickup

• do not visit

• don't

• don't come

• don't visit

• don't pickup

• undo

• pickup

• visit

• yes

• yes pickup

• yes visit

• do pickup

• do visit

• reverse

Store On-My-Way

• 10

• 15

• 20

• 30

• on my way

• on way

• pickup

• visit

• will pickup

• will visit

• yes

• yes pickup

• will visit

• yes visit

• y

• undo

• cancel

• cancel pickup

• cancel visit

• no pickup

• no visit

• not coming

• reverse

Signup

signup

Customer-initiated signup for service. SPOT will respond to SMS with a link to your CustomerConnect site, allowing the sender to register as a new customer. Click here for important configuration information.

Route Opt-in (On-Demand)

• pickup

• route

• route pickup

• route visit

• visit

• visit me

• on demand

• on demand pickup

• on demand visit

The customer-initiated route visit request begins with one of the specified keywords (SMS Message Type) and continues as per the 'OTS Message/Route Opt-in Weekly' conversation.

Store On-My-Way

on my way

The customer-initiated route visit request begins with one of the specified keywords (SMS Message Type) and continues as per the 'OTS Message/Store On-My-Way' conversation. Note that this functionality will work only if the store's hours are correctly populated. Navigate to Setup > Location Information... > Hours of Operation

Curbside Pickup/Dropoff

• curbside

• here

• here space 2

• arrived

Customer-initiated interaction, indicating that the customer is 'curbside' at the store. SPOT will automatically check whether the customer has orders ready for pickup and handle accordingly. If yes, SPOT will respond to the customer SMS, "Do you wish us to bring [your orders] to you?" Note that SPOT will handle "here" responses which include "space #". Use this function for contactless customer pickups.

Order Status

• invoice status

• invoices

• invoices ready

• order status

• orders

• orders ready

• status

Delivery Request

• Deliver

• Delivery

The customer-initiated route visit request begins with the Store Order Status outbound SMS and continues with a response from the customer with the keyword. This will create a 'visit request' and will be listed in the 'Visit Requests' tab.

Help

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