Get started with the Notification Center

On My Way notifications are a means by which a customer can alert the store that they're on their way to pick up their orders, allowing you to ensure everything is prepped and ready for the customer when they arrive at your store.

Use these steps to enable On My Way notifications:

1. Go to Setup > Program Configuration > Workstation > System Menu Settings >, and check the box for Alert of Pickup Requests

2. Go to Setup > Program Configuration > Workstation > Sound Setting > Sound Assignments >Welcome Screen: Mobile Pickup Alert, and choose the sound of your choice from the list.

   

The Messages tab will include customer email, text, and CustomerConnect messages. Here you can quickly reply to each of your customers individually. Other successfully handled messages, like Visit Requests, are filtered out of this view so you don't see duplicates of the same thing.

Signups can come from either CustomerConnect or the CustomerConnect mobile app. Keep in mind these signups have already taken place. Once you review the signup, you can select the Ack? column, and then select the save button to remove the entry from the screen.

The Change Account tab records the changes customers made to their own accounts through CustomerConnect and the CustomerConnect mobile app.

The Cancellations tab represents CustomerConnect and the CustomerConnect mobile requests made to cancel their stop on a route for a particular day. Cancellations will automatically update the route manifest.

The Locker Pickups tab will show new locker pickup requests.

The Pickup Requests tab holds On-Demand pickup requests by customers on a route. This automatically updates the route manifest before it is generated. To have Delivery Connect Mobile live update, you must enable the setting for Allow En-Route Request:

Setup > Program Configuration > Company > CustomerConnect Settings > (Profile) > Edit > Configure Settings > Request Visits > Allow En-Route Request

The Payments tab notifies you of payments made on CustomerConnect for the A/R account. These requests must be processed individually for the charge to actually take place. To do this, double-click on the entry.

To begin, go to:
Setup > Program Configuration > Workstation > System Menu Settings > Default Tab

Select the default tab to display when loading Spot:

Alerts - The Alerts tab will be selected by default. The dashboard section below will default to Production Commitment, and the Notifications tab will be available if the workstation does not have Notification Center disabled. (Default)

Alerts + Notifications - The Alerts tab will be selected by default. The dashboard section below will default to the Notifications tab if the workstation does not have Notification Center disabled, otherwise it will only show Production Commitment.

Recent Transactions - The Recent Transactions tab will be selected by default, and the Notifications dashboard will not be visible.

Recent Transactions + Notifications - The Recent Transactions tab will be selected by default, and the Notifications dashboard will be visible at the bottom of the screen if the workstation does not have Notification Center disabled.