Delivery Connect Mobile Locker Setup

You can identify lockers stops in Delivery Connect Mobile> Driver > In Progress by the padlock symbol.

Select the arrow to continue to the locker stop.

Tip: Best practice is to open all lockers once on site.

Select the 'Pickup Bags'.

Select the 'Scan Locker ID' button at the bottom of the screen.

You will now need to scan the locker ID, then the bag tag for the customer.

If everything matches up, you should be presented with the confirmation screen.

Select Confirm.

This will trigger a notification if enabled.

Repeat until all pickups are finished.

Tip: You have the option to manually change the bag count at this screen.

If for some reason there is a bag in the locker with no way to identify the customer, you can scan the locker ID and then select 'No barcode' instead of scanning a customer bag tag.

You will then need to scan a temporary barcode that will remain with the bag until identified.

Tip: Best practice is to have a few of these pre-printed. Once the bag has been identified the temporary barcode will be recycled.

At this point you can search for a customer based on any identifying information (Name, email, phone, etc.)

Tip: This requires cell reception.

If you attempt to leave without picking up all scheduled pickups, you will receive a warning.

Select 'Back'.

Collect all remaining bags following the steps above.

Now that you have picked up all the bags, you will want to deliver the customers orders to the lockers. Select the 'Deliver Orders' tab.

Select 'Scan Invoice'.

Scan the customers invoice(s), then scan the locker.

Tip: If the locker is filled to capacity, you will need to repeat this step for a new locker.

Select Confirm.

This will trigger a if enabled.

You will now have the locker PIN pop up.

Tip: Orders will only be available to scan if they are in Ready status and on the manifest.

Set the PIN for the locker.

If there is an issue with the locker, select the 'Malfunction' button. You will then be able to scan a new locker.

Repeat until all orders for that location are delivered.

To process old locker orders, select the 'Old Orders' tab.

You can now either select 'Scan Locker ID' or manually select the locker.

If the order is still in the locker, you will need to move the slider from 'Not Present' to 'Present'.

Set the PIN for the locker.

If there is an issue with the locker, select the 'Malfunction' button. Scan a new locker.

If you attempt to leave without confirming all old orders, you will receive a warning.

Select 'Back'.

Confirm whether all old orders are present.

If you have not already, enable the Notification Center for your Spot workstations.

Navigate to:
Setup > Program Configuration > Workstation > System Menu Settings > Notification Center Scope

Select an option from the drop down:

Disabled: The notification alert button will not be visible, and the Notification Center will not be available on this workstation.

Current Store: (Default) The notification alert button will display a count of notifications for the current store. When the Notification Center is opened, it will initially display data only for the current store.

All Stores (in group): The notification alert button will display a count of notifications for all stores in the store group. When the Notification Center is opened, it will initially display data for all stores in the store group.

Tip: All Stores (in group) should be used in most cases.

This enables the notification bell on the SPOT Home Page that lets you manage all your incoming CustomerConnect/Email/SMS messages.

Once this has been turned on, you can use the button from the Home Page, then navigate to the 'Locker Pickups' tab.

Tip: Under the Locker column, you can see the short description created in Delivery Console.

Tip: Under the Comments column, you can see the customer's comments from MDC Mobile.

All order history events created by locker functions will have a 'L:' prefix in the Status column. In addition, the 'Location' column will have bank and locker information if applicable. This will reflect what was created for your locker bank description in the section of the document.

1. L: Dropoff - This occurs when the customer uses MDC Mobile to indicate that a bag was dropped off.

2. L: Collected - This occurs when the driver confirms a bag pickup for the customer through Delivery Connect Mobile.

3. L: Delivered - This occurs when the driver confirms that an order has been delivered back to the locker bank through Delivery Connect Mobile.

4. "Picked up" - This occurs when the order is sold through Delivery Connect Mobile at the time of delivery. Tip: This should not be confused with driver confirmation of the customer having removed the order from the locker; see step 6.

5. "On Manifest" - This will continue to occur if the order is selected as 'Present' in the old orders section of Delivery Connect Mobile.

6. L: Picked up - This occurs when the driver confirms via Delivery Connect Mobile that the order is 'Not Present'.

7. L: Returned - This can occur if the order is removed from the locker by the driver and returned to the store through Delivery Connect Mobile.

For text messaging, you will need to have an SMS profile set up. See more at Get started with SMS

For email, you will need to have your store's email settings configured. See more at Emails and SPOT

To manage your custom email and SMS template files, use Get started with File Manager.

Default Email:

LockerBagCollected.htm

Default SMS Template:

We’ve picked up @BAGS bag(s) from the lockers at @LOCKERBANK and will notify you when your items have been returned.

Default Email:

LockerOrderDelivered.htm

Default SMS Template:

We’ve returned @ORDERS order(s) back to @LOCKERBANK, locker(s) @LOCKERS. Your locker PIN is @LOCKERPIN.